Cotrax
Support
Questions, faults or privacy matters: email [email protected]. We usually reply within two working days. Phone: +49 2161 27298 40.
Frequently asked questions
- How do I sign in?
- Enter your email address under “Account”. You get a link that is valid for 15 minutes. No password. In the app the sign-in is under “Me → Account”.
- The sign-in link does not open the app.
- Open the link in the browser of the device the app is installed on and tap “Open Sales Call Trainer” there. The code is valid for five minutes; after that just request a new link.
- Why have I reached my daily quota?
- The service is free. Usage is counted per account – scenario preparations, reviews and offer analyses. If a daily quota applies, the current figures are shown under “Account”; at midnight (UTC) the counter starts again.
- Where do I hold the conversation?
- Right here in the browser or in the app: you speak through the microphone and can interrupt the other side. Alternatively you take the scenario to ChatGPT, Claude or another provider of your choice, hold the conversation there in your own account and then paste the transcript here for review.
- How do I delete my account?
- Web: “Account → Delete account”. App: “Me → Account → Delete account”. This permanently removes your email address, sessions, saved trainings and counters. Local data on the device you delete in the app under “Me → Delete local data”, or in the browser through the website data.
- How do I report problematic AI content?
- In the app, on every AI reply and every assessment via “Report AI content”. On the web the same way: the review and the live conversation each carry a reporting link. You can also reach support by email with the date and the excerpt.
- Is the person I talk to real?
- No. Your counterpart in the training is an artificial intelligence. Replies and assessments are produced automatically and can contain mistakes.